Refund Policy
Refund Policy for Voltuxe.com
Effective Date: June 2024
Thank you for shopping at Voltuxe.com. We strive to provide you with high-quality products and a pleasant shopping experience. If you are not completely satisfied with your purchase, we are here to help.
1. Eligibility for Refunds
To be eligible for a refund, your item must meet the following criteria:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging.
- You must provide proof of purchase, such as a receipt or order confirmation.
2. Non-Refundable Items
Certain items are non-refundable, including but not limited to:
- Customized or personalized products.
- Gift cards.
- Downloadable software products.
3. Refund Process
To initiate a refund, please follow these steps:
- Contact Us: Email us at [Your Email Address] within [insert number of days, e.g., 30 days] of receiving your order to notify us of your intent to return the product.
- Return Instructions: We will provide you with instructions on how to return the item. You may be responsible for paying for your shipping costs for returning your item.
- Inspect the Return: Once we receive the returned item, we will inspect it and notify you of the status of your refund.
- Refund Issuance: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Please allow [insert number of days, e.g., 7-10 business days] for the credit to appear on your account.
4. Exchanges
If you receive a defective or damaged item, please contact us at [Your Email Address] within [insert number of days, e.g., 30 days] of receiving your order to discuss an exchange.
5. Changes to This Refund Policy
We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page. You are advised to review this Refund Policy periodically for any changes.
6. Contact Us
If you have any questions about our Refund Policy, please contact us:
- Email: support@voltuxe.com
- Website: Voltuxe.com